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Open Positions


Administrative Assistant for Life Learning Center

Wellnest is a private, non-profit, community-based mental health clinic with over 90 years of service to the children and families of Central and South Central Los Angeles. We have an exciting opportunity for an energetic Administrative Assistant in our Life Learning Center.
This position will be responsible in tracking flexible funds, referrals and authorization, enrollment and dis-enrolling of cases in FSP and other referrals for mental health services. Corresponds with DMH staff and program staff to support cases transitioning to programs. Will assist in tracking outcomes and provide reports as determined by departments. Will create tracking tools for housing program. Will also provide a broad range of clerical, secretarial and general administrative duties in the support position for the project. Duties include: answers phone and gives information to callers, takes dictation and composes various program documents with little oversight/editing, types and proofreads correspondence, maintains all project files, reads and routes incoming mail, maintains master calendar for project; prepares and maintains a wide variety of reports, documents and files related to project functioning, including but not limited to census reports, participant files, mailing lists, budget and supply reports, contract compliance and renewal documentation, client attendance reporting and other similar project reporting requirements. Helps create and maintain a supply of forms routinely used by project staff. Interfaces as necessary with Administration Department to review, order and maintain project equipment and supplies. Reviews, tracks and maintains requisitions for same. May be asked to conduct research on topics relevant to current program needs and create tools for advertising and marketing things to young people and staff. Maintains the projectís library, periodicals and other professional resources. Supports program in creating workflows and procedures for submission of documents. With the LLC Director and Managers, this position is responsible for creating and maintaining, in conjunction with other staff, all project data, including but not limited to creating spreadsheets, data collection procedures, bar graphs, diagrams, performing actual data entry, etc. May maintain daily attendance log and vacation/sick log for project staff. Attends project meetings and takes, transcribes and maintains minutes of same. Supports cleanliness of drop in and staff space in keeping it tidy and supports preparation necessary for events and meetings. May be asked to help clean up after events. Participates with other clerical and administrative support staff in routine and special tasks that support interdepartmental and general Clinic functioning. Work with program staff to make preparations for opening a new site. Provide consistent presence at current drop in center. Connect youth at drop in center to service providers. Performs other tasks as assigned. Performs other tasks as assigned.

Qualifications

Bachelorís degree (B.A. or B.S.) plus 1-2 years increasingly responsible secretarial experience or Associateís degree (A.A.) or equivalent number of units from a post-secondary school or secretarial college plus 3-4 years increasingly responsible secretarial experience, or a high school diploma or G.E.D. with 6 years increasingly responsible experience. This position requires the ability to handle multiple tasks without losing productivity, initiative to work with minimum of supervision, excellent communication and organization skills. Data entry skills and advance knowledge of Word, Excel and other computer skills. A valid California driver license and insurable driving record are required. Bilingual Spanish speaking skills are preferred. In keeping with Clinic policy for all employees, the successful applicant must also complete a test for TB and fingerprint clearance by the US Department of Justice.
Hours: Full-time 40 per week, to be arranged RATE: DOE depending upon experience.
BENEFITS: a choice of medical, dental, vision, life and disability insurance, a program of sick, vacation and holiday pay, access to the USC Credit Union, and 2 pension/retirement savings plans.

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Appointment Scheduler


SCOPE OF RESPONSIBILITY:
Proficiency in EHR as well as using computers and office equipment in a medical practice is required. Responsibilities include patient scheduling including but not limited to insurance verification/referrals, computerized scheduling and handling multiple busy telephone lines, patient appointment reminders and recall and manage confirmation for upcoming appointments. Candidate must possess a positive attitude; the ability to interact with various staff and patients; the ability multi-task, and be open to learning additional office duties including electronic medical record procedures and compliance. Candidate should be able to work in a busy office setting, work flexible hours and have the ability to prioritize workload while ultimately keeping the best interests of our patients in mind. Prior experience in a medical office is preferred. Full-time

ESSENTIAL FUNCTIONS
Appointment Scheduler:

  • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
  • Properly identifies patients by using proper method of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.
  • Registers patients and maintains compliance according to departmental standard guidelines. Verifies and accurately enters and updates patient information while registering as per departmental guidelines.
  • Demonstrates an advanced knowledge of insurances, including eligibility, benefit coverage, authorization/pre-certification, and other relevant information.
  • Reviews insurance eligibility, updates account with accurate information obtained from the health plan and releases the insurance based upon verification process.
  • Ensure that all HIPAA regulation information is completed appropriately.
  • Ensures that patients are aware of the insurance benefit coverage and their financial responsibility. FOA form
  • Displays knowledge of and adheres to LA County Department of Mental Health policies and procedures; also, adhere to the Wellnest policies and Procedures
  • Attends and participates in all staff meeting.
  • All other duties, as assigned.
  • Successfully completes all DMH required training courses

Ongoing support responsibilities include:

  • Cross training on Provider Registration Maintenance (PRM) and other duties, as assigned.

Qualifications

REQUIRED QUALIFICATIONS:

Must have experience and competency with computers and spreadsheet. Demonstrate ability to communicate effectively verbally and in writing. Also demonstrates ability to problem solve.

EDUCATION:
Medical Scheduler 1 year Preferred; with emphasis on Mental Health Care and management or related field preferred and a minimum of 1-year mental health care related experience or commensurate health care experience.

EXPERIENCE::
Previous DMH experience preferred, Patient Financial Services and/or Revenue Cycle experience with clinical health care background.

KNOWLEDGE, SKILLS AND ABILITIES:

  • A strong commitment to servicing clients, Providers and the Management Team to Wellnestís mission.
  • Ability to present, lead, collaborate and successfully influence others on cross-functional teams.
  • Demonstrate strong project management skills to juggle multiple projects and priorities to meet deadlines.
  • Demonstrate strong organizational skills, analytical thinker, creative problem-solver, results-oriented with meticulous attention to detail and excellent oral and written communications skills.
  • Ability to work independently and exercise sound judgment and discretion
  • Proficiency in Microsoft Office suite; experience using email service providers, IBHIS Web Calls and Electronic Health Record.

CONDITIONS OF EMPLOYMENT: Employee must be able to work closely and effectively with Service Providers, Management Team, clients and their families. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California driverís license and clean driving record that meets Wellnestís insurance carrierís criteria for liability coverage.

WORKING CONDITIONS:Employees in this position will be required to:

  • Work indoors in a standard office environment
  • Regularly travel to multiple offices and locations within the greater Los Angeles Area.
  • Work outside of normal workdays and office hours to meet project deadlines.
  • Come in direct contact with Wellnest staff, clients and the public.

REASONING ABILITY:

  • Ability to effectively present information and respond to questions from clients, employees and the general public
  • Ability to read, analyze and interpret manual and office documents
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to define problems, gather, transcribe and post data

PHYSICAL DEMANDS:

  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard up to 75% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
  • Lift and/or move up to 40 pounds
  • Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required

This description is only intended to illustrate the duties, responsibilities and requirements for it. It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform.

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Case Manager for Intensive Services

Wellnest; formerly Los Angeles Child Guidance Clinic is a non-profit, community-based mental health clinic with a 90-year history of service to the children of Central and South Los Angeles. The Case Manager works as a part of a Multi-Disciplinary team providing community resources, behavioral interventions, and advocacy for children, youth and their family/caregivers who support them. As an integral member of the team, the Case Manager also shares responsibility for the wellness of the client by being on call for crisis with the Intensive Services Division. The Case Manager assists in the development, implementation and monitoring of a service/treatment plan for each client that identifies the clientís personal, social, emotional, mental health, education, physical and/or linkage needs and goals. Participates with treatment team members in the provision of services to clients, families and/or caregivers. The Case Manager is an active participant in the teaming process and in the Child and Family Team meetings. Case Managers must display tact and be skillful when interacting with external entities such and the Department of Children and Family Services (DCFS), Department

Qualifications

The position requires a minimum of a BA/BS in psychology or related field with at least 2 years of case management work; whether in a formal or non-formal setting such as volunteer work. Must have a valid CA driver license with at least 2 years of driving and be insurable by the organization. Applicant is required to drive in order to make home, school, job site and other community based visits. Bilingual Spanish ability highly preferred, but not required. In keeping with the organizationís policy for all employees, the successful applicant must also complete a TB test and have fingerprint clearance.

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Child Psychiatrists Independent Contractors

We have immediate openings for Psychiatrists to independently contract with the Clinic to provide psychiatric services, including. Early Intervention and Community Wellness Programs offer a range of specialized services for children ages 0-5, and their families, ensuring that very young children, who otherwise would not have been identified as needing mental health intervention until they reached school age, receive access to mental health services.

As an independent contractor, psychiatrists provide psychiatric services to children ranging in age from approximately 3-21 years old including psychiatric evaluations, consultations and medication support using an electronic health record system. As members of the multi-disciplinary treatment team, you will also participate in case conferences meetings, trainings, etc. Psychiatrists comply with Clinic and/or Department of Mental Health policy regarding confidentiality, child abuse reporting, drug-free workplace, chart documentation & maintenance, documentation of units/service provided and Clinic productivity expectations. Psychiatrists may be assigned to satellite offices as necessary to provide client services.

Psychiatrists possess and provide updated documentation of current, valid licenses or certificates to perform the services described above, i.e. California physician's certificate and valid DEA Controlled Substance Registration Certificate. Ongoing TB and fingerprint clearance obtained through the Clinic's provider are also required.

How To Apply

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Clinical Therapist - MAT Assessor

The MAT Service Team is comprised of therapists/assessors and a family advocate who provide an array of services within the scope of practice of each team member. These services include comprehensive assessment, crisis intervention, case management, and consultation. It is expected that the MAT Team works together with the family and DCFS to determine the most appropriate treatment and linkage to reduce functional impairments, incorporating the familyís strengths and desires, and create a permanent plan for the child.

Multidisciplinary Assessment Team (MAT) service providers are required to:

  • Engage with clients and caregivers within a week of case assignment, and make at least two home visits prior to completion of assessment.
  • Link the client and family to appropriate services through collaboration with family advocate.
  • Maintain ongoing communication and cooperation with DCFS staff and other involved agents (teacher, Regional Center, doctor, etcÖ).
  • Complete DMH Assessment and MAT Summary of Findings forms within 45 days, including MAT Team Meeting with family and DCFS staff.
  • Maintain caseload as determined by MAT Program Coordinator.
  • Represents the Clinic at community services, funder events and events related to outreach for clients and supporters of the agency.

Qualifications

The position requires a masterís degree or ďequivalentĒ (MSW, MA or MS) plus clinical experience and/or training directly related to children and child counseling. Bilingual Spanish speaking ability and licensure are highly desired. Current registration with a licensing board is required. In keeping with Clinic policy for all employees, the successful applicant must also complete a test for TB and fingerprint clearance by the Department of Justice. Knowledge of Los Angeles County Department of Mental Health procedures and bilingual Spanish speaking ability are highly preferred.

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Clinical Therapist for Early Intervention Outpatient TEMPORARY

The temporary Clinical Therapist will work as part of our Early Intervention Outpatient Program providing mental health services to children ages 0-5 and their families/caregivers. The Clinical Therapist will provide trauma-informed psychotherapy groups, family therapy, and collateral sessions. The Therapist will: perform intakes & assessments; develop, administer, evaluate and modify therapeutic or treatment plans; facilitate attachment and support childrenís early developmental processes with parents or caregivers in their homes and at the Clinic; collaborate and cooperate with outside child protective or family services workers assigned to children and their families; and advocate for parents and children when making outside referrals for services. Timely completes required progress notes and paperwork. Meets or exceeds productivity requirements. Represents the Clinic at community services, funder events and events related to outreach for clients and supporters of the agency. Other duties will be assigned.

Qualifications

Minimum of a masterís degree or equivalent (MSW, MA, Ph.D., PsyD, or MS) plus clinical experience and/or training directly related to children and child counseling. While at least 1000 completed hours toward licensure is preferred, applicants with less than 1000 hours will be considered. Supervised clinical hours for masterís level clinicians obtaining hours toward licensure is provided. Current registration with licensing board is required, as is a valid, CA driver license and insurable driving record. Bilingual Spanish speaking ability is highly desired. Fingerprint clearance through the Department of Justice and current TB clearance are also required.
In keeping with Clinic policy for all employees, the successful applicant must also complete a test for TB and fingerprint clearance by the Department of Justice.

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Clinical Therapist for Intensive Services

As a team member, handles cases as assigned, or performs intakes, for which the Therapist interviews and collects information from clients, identifies symptoms, makes diagnoses and develops a therapeutic or treatment plan, runs therapy groups for children & families, plans and administers therapeutic treatment within accepted professional guidelines, makes home visits and counsels clients with accepted methods to assist client. Also consults with clinical supervisor, medical doctor, Clinic peers or other specialists and timely completes required progress notes and paperwork. Meets or exceeds productivity and timely expectations. Represents the Clinic at community services, funder events and events related to outreach for clients and supporters of the agency. Other duties may be assigned in this program that provides services 24 hours a day, seven days per week.

Qualifications

The position requires a masterís degree (MSW, MA or MS), and at least 1,000 hours of clinical experience. Training directly related to children and child counseling is preferred. (Applicants with less than 1000 hours will be considered.) In keeping with Clinic policy for all employees, the successful applicant must also complete a test for TB and fingerprint clearance by the US Department of Justice. A valid CA driver license and an insurable driving record are required. Bilingual Spanish speaking ability is preferred. Current registration with licensing board is required

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Clinical Therapist for Outpatient Services

The Clinical Therapist: may serve a caseload of clients, provides walk-in clinic services and performs intakes; visits school and home, interviews and collects information from clients, identifies symptoms, makes diagnoses and develops a therapeutic or treatment plan with the treatment team, plans and administers therapeutic treatment within accepted professional guidelines, runs therapy groups for children & parents/caregivers, and provides family/group therapy on and off site. Also, consults with clinical supervisor, medical doctor, Clinic peers or other specialties. Timely completes required progress notes and paperwork. Meets or exceeds productivity requirements. May be assigned to school-based services at area schools, and performs other similar duties. Represents the Clinic at community services, funder events and events related to outreach for clients and supporters of the agency.

Qualifications

Minimum of a masterís degree or equivalent (MSW, MA, Ph.D., PsyD, or MS) plus clinical experience and/or training directly related to children and child counseling. While at least 1000 completed hours toward licensure is preferred, applicants with less than 1000 hours will be considered. Supervised clinical hours for masterís level clinicians obtaining hours toward licensure is provided. Current registration with licensing board is required. A valid CA driver license and insurable driving record; own reliable transportation in order to travel to the community to make home, school, job site/or other community-based visits to assist the client in living, learning and working successfully is required. Bilingual Spanish speaking ability is highly desired. Fingerprint clearance through the Department of Justice and current TB clearance are also required.

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Communications and Marketing Intern

The Los Angeles Child Guidance Clinic (LACGC) is looking for interns for the Fall semester in assisting the Communications and Marketing Associate.

The Development Department of LACGC creates and implements the organization's fundraising efforts. As an intern, you will be helping the four core team members in the Development Department with specific focus in events, marketing material creation, social media strategies, press releases and newsletters.

This internship position will provide someone with substantial experience in nonprofit development and management, events planning, solicitation strategizing, in addition to gaining valuable office experience working in one of leading behavioral health organizations in Los Angeles.

Duties include, but are not limited to the following. Each intern will be encouraged to take a leadership role in spearheading their own project within the objectives of the development department, depending on one's experience and hours of availability.

Responsibilities

Marketing/PR:

  • Research new marketing methods for campaigns
  • Create/design marketing material
  • Familiarity with Adobe InDesign and Photoshop
  • Develop strategy around projects
  • Drafting Press Releases and Media Advisories for key high profile events

Events:

  • Research event venues and caterers, and help to get quotes
  • Depending on availability, provide assistance at key high profile events

Social Media:

  • Help in researching potential successful methods around Facebook advertisements
  • Help in producing social media reports to enhance portals such as Twitter, Instagram, Linkedin, YouTube
  • Provide support in submitting posts in real time/preparing social media calendars for future months ahead
  • Each internship position will also have its share of administrative duties.

Qualifications

Each intern will be expected to work 15-20 hours per week (this is flexible), sometime between the hours of 9:00am-4:00pm, Monday through Friday in our University office located on 3031 South Vermont Avenue.

We are seeking motivated and responsible college students, graduate students or young professionals looking to gain experience working with a nonprofit. Prior interning experience is not a requirement, but we do require you to have a strong work ethic and willingness to learn. The candidate should have an interest in Los Angeles Child Guidance Clinic's mission "to provide quality mental health services to a community in great need by ensuring easy access and promoting early intervention." Equal rights to LGBT individuals and those living with HIV and have basic knowledge of Microsoft Word and Excel. This potential intern should be comfortable working independently but also working with a team and a supervisor.

Compensation

This is a volunteer unpaid internship. We encourage you to use this internship to gain course credit and to seek out "work-study" grants with your college.

Application

If you are interested in the internship, please send an updated resume with a cover letter. Within the cover letter please identify your strengths and past experiences with Social Media, Marketing, Sales, Communications and Public Relations.

Also, please provide information on what semester you are looking to intern, and your availability.

Please email a copy of your resume and cover letter to Joy Hahn.
Email: jhahn@lacgc.org

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Community Outreach Coordinator


SCOPE OF RESPONSIBILITY:

The Community Relations Associate is instrumental in managing the effective communication of Wellnestís mission, vision, progress and plans to all internal and external stakeholders including clients, families, donors, elected officials and media/influencers. The Communications Associate reports to the VP of Advancement & External Affairs in the development, execution and enforcement of brand guidelines for all outreach initiatives across Wellnest while leading in the development of campaign plans, processes and timelines for key projects to expand and increase Wellnest visibility among core constituent groups.

ESSENTIAL FUNCTIONS

Strategic project management responsibilities include:

  • Social Media: execution, performance tracking/analysis and optimization of Wellnestís social media accounts (i.e. Facebook, Twitter, LinkedIn, Instagram) including assessment of channel mix to reach brand objectives measured by key metrics: audience size, reach and engagement.
  • Events: lead planning, budget, timelines, management and execution for all Wellnest PR/branding events
  • Programs: partner with Programs to develop detailed campaign plans/timelines, messaging strategy, copy-edit and support execution for consumer recruitment communications in line with Wellnestís Strategic Plan, and make ongoing recommendations for improvement.

Ongoing support responsibilities include:

  • Develop online/offline brand toolkits to support expansion of brand guidelines to new sub-categories and improve consistency/quality of program execution (i.e. design/development of creative assets and logo, update photo library and other shared creative assets/resources)
  • Provide project management and creativity of Wellnestís Annual Report, within the timeline established by the VP of Advancement & President/CEO, in order to successfully achieve the organizationís goal.
  • Manage Marketing Communications calendar including strategic development of annual campaigns in collaboration with program staff and the development of high quality design, production and on-time delivery of all activities, offline communications materials (i.e. banners, swag, etc.) and key development/branding events (program and fundraising)
  • Write, design, source and execute/produce monthly external communications (i.e. Press Releases, emails, direct mail, online advertising, etc.)
  • Manage contact database including development of update process across all constituents and elected officials map (as needed)
  • Develop and manage comprehensive press/media list and record of all Wellnest-related articles/issues including press clippings
  • Maintain all online Wellnest communications accounts (email, websites, social media, etc.) to ensure effective and up-to-date functionality, design, timely content updates and on-boarding of internal staff as content contributors as appropriate to ensure that all key Wellnest programs, initiatives and accomplishments are accurately represented
  • Other key projects as assigned by the VP of Advancement & External Affairs or the President & Chief Executive Officer

REQUIRED QUALIFICATIONS

Qualified applicants should have any combination of education and experience that would provide the required knowledge, skills and ability to successfully perform the responsibilities outlined above.

EDUCATION

Bachelorís Degree in communications, public relations or a marketing-related field of study from an accredited college or university. A masterís degree is preferred.

EXPERIENCE

3-5 years of experience in marketing and communications for a non-profit or private sector organization. Experience working with media and copy-writing is strongly desired.

KNOWLEDGE, SKILLS AND ABILITIES

  • A strong commitment to advancing Wellnestís mission.
  • Ability to present, lead, collaborate and successfully influence others on cross-functional teams.
  • Demonstrate strong project management skills to juggle multiple projects and priorities to meet deadlines.
  • Demonstrate strong organizational skills, analytical thinker, creative problem-solver, results-oriented with meticulous attention to detail and excellent oral and written communications skills.
  • Excellent communication skills that are rooted in a customer-service focus and accurately and effectively conveying information.
  • Ability to work independently and exercise sound judgment and discretion
  • Proficiency in Microsoft Office suite; experience using email service providers, Adobe Acrobat Pro, InDesign and desktop publishing programs.

CONDITIONS OF EMPLOYMENT

Employee must be able to work closely and effectively with the VP of Advancement & External Affairs and engage cooperatively and collegially with other Executive Team members and Wellnest staff. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California driverís license and clean driving record that meets Wellnestís insurance carrierís criteria for liability coverage.

WORKING CONDITIONS


Employees in this position will be required to
  • Work indoors in a standard office environment
  • Regularly travel to multiple offices and locations within the greater Los Angeles Area.
  • Work outside of normal workdays and office hours to meet project deadlines or to attend events.
  • Come in direct contact with Wellnest staff, clients and the public.

REASONING ABILITY

  • Ability to effectively present information and respond to questions from clients, employees and the general public
  • Ability to read, analyze and interpret manual and office documents
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions where only limited standardization exists.
  • Maintain high level of concentration and attention to detail for extended periods of time

PHYSICAL DEMANDS

  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard up to 75% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
  • Lift and/or move up to 40 pounds
  • Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required

This description is only intended to illustrate the duties, responsibilities and requirements for it. It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform.

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Consumer Partner

Under the guidance of the Life Learning Program Coordinator, the Consumer Partner will work as part of a multidisciplinary team supporting the provision of mental health services to transition age youth and their families receiving services. The Consumer Partner must have personal experience being a mental health consumer. The Consumer Partner supports consumers by listening to them and working to develop communication between them and the treatment team; helps educate consumers to advocate for themselves; facilitates self-help consumer groups, attends court hearings, IEP meetings and other events at the consumer/parents/caregivers' request to provide support. The Consumer Partner assists in developing and implementing consumer support activities; model appropriate practices, maintain communication with consumers and families, attend and assist in the operation of the program; support and ensure the recruitment of consumers and families to participate in program related activities; help program staff enhance coordination and community services based on consumer/family concerns, needs, and priorities; assist consumers/families in making choices and accomplishing the program's consumer/family service goals; increase consumer/family awareness of mental health; support referrals; work with staff to coordinate needed resources for consumer/families (services, donations, discounts, and/or goods) and perform other duties as assigned.

Qualifications

The position requires a high school diploma. At least two years of experience supporting a community-based mental health services program and experience maintaining strict confidentiality is preferred. Candidates must have strong ability to communicate in a team and mobilize and motivate people, as well as organizational and interpersonal skills. In addition, strong verbal and written communication skills are required, preferably bilingual Spanish speaking. Commitment to FSP philosophy of service providers and community partners doing "whatever it takes" to achieve positive outcomes for transition age youth and families receiving services. Experience working with other service providers to "do whatever it takes" to achieve positive outcomes for clients is preferred. TB, fingerprint clearance from Department of Justice and clearance for Jail Security and Probation Background requirements must be met. Must drive own car, have valid CA driver license and insurable driving record.

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Family Resource Specialist

SCOPE OF RESPONSIBILITY:
The Family Resource Specialist must be able to navigate mental health services and other resources for children and families.

ESSENTIAL FUNCTIONS:

  • Engage parents and families that walk-in to the Family Resource Center by providing access to concrete resources and community referrals as needed
  • Conduct community outreach in order to stay informed on community resources as well as inform community organizations about Wellnest Programs & Services
  • Gather various types of data and create reports to track services provided in the Family Resource Center
  • Create and present workshops for parents as well as plan community outreach events
  • Provide case management services through supporting parents and families with accessing community resources
  • Build, as well as maintain, community relationships with parents and families, as well as community partners
  • Other duties as required

Qualifications


REQUIRED QUALIFICATIONS:
Excellent written and verbal communication, organization, interpersonal and computer skills. Fluent in speaking and writing English. Fluent in speaking Spanish. The candidate must be proficient in the use of technology including experience with an Electronic Health Record, Word, and Excel. A valid California driver license and insurable driving record of at least 2 years are required. This position travels so use of personal vehicle is a must. The successful applicant will also complete TB and fingerprint clearance.

CONDITIONS OF EMPLOYMENT:
Employee may be asked to participate in cross-training programs or pursue additional education or training when it is determined to be in the best interest of the agency by a member of management. Must have knowledge of community resources. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California driverís license and clean driving record that meets Wellnestís insurance carrierís criteria for liability coverage.

WORKING CONDITIONS:
Employee regularly needs to work out in the field, in a variety of environments. Employee may be required to work flexible, evening and/or weekend hours.

REASONING ABILITY:

  • Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public
  • Ability to read, analyze and interpret manual and office documents
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions where only limited standardization exists.
  • Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts
  • Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
  • Ability to be flexible and adapt to changing work demands
  • Maintain high level of concentration and attention to detail for extended periods of time
  • Ability to respond effectively to sensitive inquiries or complaints
  • Maintain a high level of ethical and professional standards in accordance with agency and community policy

PHYSICAL DEMANDS:

  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard up to 25% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
  • Lift and/or move up to 10- 20 pounds
  • Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook) and data/electronic records program currently in use
  • Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required

This description is only intended to illustrate the duties, responsibilities and requirements for it. It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform.

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Intake Specialist

SCOPE OF RESPONSIBILITY:
The Intake Specialist is instrumental in managing client data, communicating with families, collecting financial data, attending Department of Mental Health trainings, process of DMH Intakes, Discharges, and Transfers. The Intake Specialist will use the Electronic Health Records for clinicianís assignments and billing. The Intake Specialist will access the computerized record system regarding to verify previous services, confirm current services; obtain IBHIS Avatar numbers for new services, process Web Calls; input, update, verify, correct and track client data. Create client profile (PFI) Payor Financial Information; verify Medi-Cal eligibility and other confidential information

ESSENTIAL FUNCTIONS

  • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
  • Successfully completes all DMH required training courses
  • All other duties, as assigned.
  • Attends and participates in all staff meeting.
  • Process Intakes, Discharges and Transfers
  • Displays knowledge of and adheres to LA County Department of Mental Health policies and procedures; also, adhere to the Wellnest policies and Procedures
  • Ensures that patients are aware of the insurance benefit coverage and their financial responsibility. FOA form
  • Ensure that all HIPAA regulation information is completed appropriately.
  • Identifies and collects insurance eligibility information for Medi-Cal and Non Medi-Cal clients.
  • Reviews insurance eligibility, updates account with accurate information obtained from the health plan and releases the insurance based upon verification process.
  • Demonstrates an advanced knowledge of insurances, including eligibility, benefit coverage, authorization/pre-certification, and other relevant information.
  • Registers patients and maintains compliance according to departmental standard guidelines. Verifies and accurately enters and updates patient information while registering as per departmental guidelines.
  • Properly identifies patients by using proper method of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.

Qualifications

REQUIRED QUALIFICATIONS:

Must have experience and competency with computers and spreadsheet. Demonstrate ability to communicate effectively verbally and in writing. Also demonstrates ability to problem solve.
EDUCATION:
Bachelor's degree; with emphasis on Mental Health care and management or related field preferred and a minimum of three years mental health care related experience or commensurate health care experience.

EXPERIENCE:
Previous DMH experience preferred, Patient Financial Services and/or Revenue Cycle experience with clinical health care background and claims data inquiry preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

  • A strong commitment to servicing clients, Providers and the Management Team to Wellnestís mission.
  • Ability to present, lead, collaborate and successfully influence others on cross-functional teams.
  • Demonstrate strong project management skills to juggle multiple projects and priorities to meet deadlines.
  • Demonstrate strong organizational skills, analytical thinker, creative problem-solver, results-oriented with meticulous attention to detail and excellent oral and written communications skills.
  • Ability to work independently and exercise sound judgment and discretion
  • Proficiency in Microsoft Office suite; experience using email service providers, IBHIS Web Calls and Electronic Health Record.
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Milieu Aide

The Milieu Aide will work as part a multi-disciplinary team providing mental health services and behavior management to children 2 Ĺ to 6 years old, experiencing a mental health or social emotional delay. The Aide will at a minimum prepare program materials, organize and participate in milieu, learning and play activities, observe behavior and provide behavior modification/intervention, supervise field trips and child transportation on Clinic vans, direct children in life activities and desirable personal and health habits, prepare and serve simple meals and refreshments, perform simple housekeeping duties in activity areas, complete all program documentation in a timely manner, work with families/caregivers, and perform other, similar job tasks that will include team activities with clinicians and other program/division staff in this mental health services agency. Other duties will be assigned.

Qualifications

The position requires at least an Associate of Arts in Early Childhood Education, Psychology, Child Development although a Bachelorís degree is preferable. Applicants holding a bachelorís degree in psychology or a related field, as are those meeting qualifications for the position of Mental Health Rehabilitation Specialist (ďMHRSĒ) will take preference. (MHRS positions perform additional duties and are eligible for a higher pay band and are required to have a valid CA driver license & insurable driving record.) Bilingual Spanish speaking ability preferred.

Other employment requirements apply, including but not limited to TB and fingerprint clearance by the Department of Justice as well as the ability to maintain a calm, cordial demeanor while performing multiple tasks in a group work setting. Experience performing Handle With Care interventions preferred. Other requirements will apply.

Hourly rates: DOE/DOQ Hours: Full-time, 40 hours per week on a set schedule Monday through Friday. Early morning hours are required.

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Substance Abuse Counselor Bilingual/Biliterate Spanish ability highly preferred

LOS ANGELES CHILD GUIDANCE CLINIC is a private, non-profit, community-based mental health clinic with over 90 years of service to the children of Central and South Los Angeles. We have an immediate opening for a Substance Abuse Counselor.

Duties & Responsibilities

The Substance Abuse Counselor performs primary co-occurring substance abuse services and duties to clients and their families in the office and at client homes/offsite venues including screening and; development of co-occurring service plans; group and individual services regarding co-occurring services; discharge summary and planning; case management and coordination of services. The Counselor is responsible for timely and accurate completion of client notes and other documentation related to the services and progress of clients in the program using an electronic records system. The Substance Abuse Counselor will work with the Life Learning Program, part of the Life Learning and Housing Division.

Skills/Education & Requirements

Current Certified Alcohol and Drug Counselor issued by the California Certification Board of Alcohol and Drug Counselors, Registered Addiction Specialist, Certified Addiction Specialist, CAADE required. BA/BS in psychology, sociology or related field is required. A minimum of 2 years experience in substance abuse, mental health and dual diagnosis treatment and service delivery. Bilingual (English/Spanish) is preferred. Experience working with at-risk adolescents and substance dependency. Strong interpersonal and communication skills. Own reliable transportation, a valid California driver license and a driving record insurable by the Clinic are required. In keeping with Clinic policy for all employees, the successful applicant must also complete a test for TB prior to beginning work, and fingerprint clearance by the Department of Justice.

Salary/Hours

Full time on a to-be arranged schedule. Benefits include a choice of medical, dental, vision, life and disability insurance, a program of sick, vacation and holiday pay, access to the USC Credit Union, and two pension/retirement savings plans.

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Clinical Supervisor for Intensive Services

SCOPE OF RESPONSIBILITY:
The Clinical Supervisor works as part of a multidisciplinary team that includes other members of the Management Team. The Clinical Supervisor for Intensive Services provides clinical oversight, clinical hours toward licensure, and field-based supervision to all members of the treatment team including master, bachelors and paraprofessionals. The Clinical Supervisor must meet or exceed their respective licensing Board's requirements to supervise staff collecting hours, provide clinical coverage after-hours (24/7) in conjunction with other managers and work from a ďwhatever it takesĒ model.
The Clinical Supervisor also oversees services to ensure timely completion of documentation, program outcome measures, ensure staff meets their service delivery rate, complete staff evaluations, and other program-related tasks with the goal of providing quality services. This position requires a great deal of tact and judgment as it requires ongoing interactions with the Department of Mental Health, Department of Child and Family Services, Probation, and other stakeholders.

ESSENTIAL FUNCTIONS:

  • Serve as a member of the management team representative
  • Provide individual and group supervision to all member of the Treatment Team
  • Conduct field supervision to ensure quality of care and provide feedback
  • Maintain an open-door management style
  • Be comfortable with the use of electronics and multiple electronic based systems
  • Be willing to work flexible and non-traditional hours on a regular basis
  • Participate in trainings and meetings as assigned
  • Share the on-call 24/7 after hours phone
  • Be a productive partnership to ensure stabilization and family wellness
  • Be LPS or become LPS within 6 months of hire date
  • Other duties as required

Qualifications

REQUIRED QUALIFICATIONS:
Minimum of a masterís degree or equivalent; MSW, MA, Ph.D., PsyD, or MS. Must be post licensed 2 years and meet the all the requirements of the respective licensing board to provide clinical hours toward licensure. This position requires being on call; along with the other members of the management team. Strong organizational, written, communication and teamwork skills are a must, and is able to maintain a calm demeanor while handling multiple tasks without losing productivity. Management experience and experience providing mental health services in a community setting are a plus but not required. Demonstrate ability to tolerate change and learn multiple countywide systems is a plus. The candidate must be proficient in the use of technology including experience with an Electronic Health Record, Word, and Excel. A valid California driver license and insurable driving record of at least 2 years are required. This position travels so use of personal vehicle is a must. The successful applicant will also complete TB and fingerprint clearance.

CONDITIONS OF EMPLOYMENT:
Employee may be asked to participate in cross-training programs or pursue additional education or training when it is determined to be in the best interest of the agency by a member of management. Must have knowledge of community resources. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California driverís license and clean driving record that meets Wellnestís insurance carrierís criteria for liability coverage.

WORKING CONDITIONS:
Employee regularly needs to work out in the field, in a variety of environments. Employee may be required to work flexible, evening and/or weekend hours.

REASONING ABILITY:

  • Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public
  • Ability to read, analyze and interpret manual and office documents
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions where only limited standardization exists.
  • Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts
  • Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
  • Ability to be flexible and adapt to changing work demands
  • Maintain high level of concentration and attention to detail for extended periods of time
  • Ability to respond effectively to sensitive inquiries or complaints
  • Maintain a high level of ethical and professional standards in accordance with agency and community policy

PHYSICAL DEMANDS:

  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard up to 25% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
  • Lift and/or move up to 10 pounds
  • Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook) and data/electronic records program currently in use
  • Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required

This description is only intended to illustrate the duties, responsibilities and requirements for it. It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform.

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Home Visitation Administrative Assistant

The Secretary will assist the Home Visitation Program Coordinator in the Clinicís new Home Visitation Program. The Secretary will work with the coordinator and staff to provide office reception and general clerical support to the Home Visitation Program. The Secretary will answer phones and give information to callers, schedule appointments, take dictation and compose, type and proofread correspondence, maintain general correspondence files, read and route incoming Clinic and division mail and perform other similar administrative and clerical tasks. Maintain master calendar for programs. Maintain a wide variety of reports, documents and files related to program functioning, including but not limited to census reports, mailing lists, budget and supply reports, program & staff productivity reports, contract compliance and renewal documentation, client attendance reporting and other similar program reporting requirements. May maintain and/or track programís Incident Report file(s). Maintain a supply of forms routinely used by program staff. Interfaces as necessary with LACGCís Administration Department to review, order and maintain program equipment and supplies. Reviews, tracks and maintains requisitions for same. Participates with other clerical and administrative support staff in routine and special tasks that support interdepartmental and general LACGC functioning. Initiates reporting to the Coordinator and maintains all records and documentation needed for program compliance and accountability in accordance with funding requirements and Clinic standards. Other duties will be assigned.

Qualifications

For the position, an Associates Degree (A.A.) or equivalent number of units from a post-secondary school or secretarial college plus 1-2 years increasingly responsible secretarial experiences preferred; high school diploma or GED is required. The ability to maintain a calm demeanor with handling multiple activities, work in a multicultural environment and maintain strict confidentiality is required. Demonstrated computer (internet, Word/Excell/Access) and calculation skills (i.e. percentage, time calculations) are required. Own, reliable transportation, a valid California driver license and driving record insurable by the Clinic are required. In keeping with Clinic policy for all employees, the successful applicant must also complete a test for TB prior to beginning work, and fingerprint clearance by the Department of Justice.

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Home Visitation Program Supervisor

The Program Supervisor will report to the Home Visitation Program Manager, and provide ongoing, intensive, professional supervision to all Home Visitors focusing on supporting healthy attachments and utilizing the Healthy Families America reflective strategies. The supervisor must provide a minimum of 1.5 to 2 hours of individual supervision per week for each direct service staff member as required by the Healthy Families America national office. Conduct field supervision with home visitors and own reliable transportation is required for travel to family homes and other community meetings. Other duties include shadowing direct service staff to monitor and assess performance, provide constructive feedback and support skill development. The Program Supervisor will be responsible for monitoring all aspects of Targeted Case Management. The Program Supervisor is responsible for tracking and assigning referrals and engaging in various outreach activities which may include participating in community events and maintaining partnerships with community agencies for direct referrals. This position will perform other duties as assigned.

Qualifications

At least a Bachelor in child development or related field is required with 3 years of relevant experience or a Masterís Degree is human services or fields related to working with children and families. A solid understanding of or experience in supervising and motivating staff, as well as providing support to staff in stressful work environments. Knowledge of infant and child development and parent child attachment and experience with family services which embrace the concepts of family-centered and strength based service provision. Knowledge of maternal-infant health and dynamics of child abuse and neglect. Assertive, results-oriented, high energy, collegial, can-do attitude; Ability to work independently; Bilingual Spanish speaking preferred. Demonstrated ability to effectively manage in a change environment and knowledge of/ability to quickly learn multiple LA County systems is also required. Experience working in a diverse cultural socio-economic community and field based service delivery is required. Experience utilizing an evidence base practice and reflective practice is preferred. Own, reliable transportation, a valid California driver license and driving record insurable by the Clinic are required. In keeping with Clinic policy for all employees, the successful applicant must also complete a test for TB prior to beginning work, and fingerprint clearance by the Department of Justice.

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Home Visitor

Home Visitors are responsible for providing program participants regular home visits for up to five years. The Home Visitor will provide weekly home visits for at least the first six months after the childís birth and possibly less frequently after the first six months depending the familyís progress and challenges. The Home Visitor will be required to follow guidelines for delivering research based curriculum. Desired candidates are required to demonstrate the knowledge and skills required to successfully implement the modelís family-centered strategies. Strategies include using home visits to establish a trusting relationship with participants; strengthen the parent-child relationship; improve parenting skills; and serve as an advocate for child and family. The Home Visitor will make referrals to other supportive agencies, assist the family with setting goals and develop a plan for achieving these goals. Conduction of standardized, periodic screenings to identify potential developmental delays or health challenges facing the child will be required; screenings for maternal depression for pregnant/parenting women are also required. The Home Visitor will be required to participate in Targeted Case Management and demonstrate strong time management skills to track and complete time surveys. Performs other duties as assigned.

Qualifications

The position requires at least a BA/BS in psychology, child development or related field; A minimum of 1 year working in case management, with culturally diverse communities, and/or with families that have children aged 0 to 5 years old. Home visitation experience is highly preferred. Demonstrated knowledge of infant and child development, community resources, and social service programs. The applicant must be open to reflective practice and have the ability to maintain boundaries between personal and professional life. The applicant must be willing to work with culturally diverse populations which may include the communities of Boyle Heights, Central City, Downtown LA, Echo Park, El Sereno, Hollywood, Mount Washington, Silverlake, West Hollywood and Westlake. The applicant must be willing to attend outreach events on weekends as assigned. Bilingual Spanish ability is highly preferred. Own reliable transportation, a valid California driver license and driving record insurable by the Clinic are required. In keeping with Clinic policy for all employees, the successful applicant must also complete a test for TB prior to beginning work, and fingerprint clearance by the Department of Justice.

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Program Manager for Wraparound & IFCCS

The Program Manager for Wraparound and Intensive Field Capable Clinical Services (IFCCS) will have complete oversight of the programsí budget, revenue, and ensure that programs adhere to maintaining the necessary slot allocations. Under the direction of the Assistant Director/Division Director, the Program Manager will be provide guidance, support and leadership to the team and directly supervise the Clinical Supervisors. The Program Manager will maintain an open door policy and work in a collaborative process with all members of the team. The Program Manager must meet or exceed their respective licensing Board's requirements to provide clinical coverage after-hours (24/7) in conjunction with other managers and work from a ďwhatever it takesĒ model. This management position requires a great deal of tact and judgment, as it requires ongoing interactions with the Department of Mental Health, Department of Child and Family Services, Probation, and other stakeholders.

ESSENTIAL FUNCTIONS:

  • Serve as a representative of the management team
  • Conduct field supervision to ensure quality of care and provide feedback when needed
  • Maintain an open-door and transparent management style
  • Will ensure a high standard of program effectiveness and will be responsible for the maximization of the contracts and implementation of the Policy and Procedures
  • Manage service delivery activities and ensure delivery of services in accordance to the Countyís expectations.
  • Monitors the completion of all performance indicators and utilizes data to inform next steps
  • Be a representative in both internal and external stakeholders meetings
  • Partner with the Clinical Supervisors in the hiring, training, supervision and accountability of staff
  • Be comfortable with the use of electronics and multiple electronic based systems
  • Be a key partner in representing the organization, itís vision and mission in community events
  • Be willing to work flexible and non-traditional hours on a regular basis
  • Participate in trainings and meetings as assigned
  • Share the on-call 24/7 after hours phone
  • Be a productive partnership to ensure stabilization and family wellness
  • Be LPS or become LPS within 6 months from date of hire date
  • Other duties as required

Qualifications

Minimum of a masterís degree or equivalent; MSW, MA, Ph.D., PsyD, or MS. Must be post licensed 2 years and meet all the requirements of the respective licensing board. This position requires being on call; along with the other members of the management team. Strong organizational, written, communication and teamwork skills are a must, and is able to maintain a calm demeanor while handling multiple tasks without losing productivity. Management experience and experience providing mental health services in a community setting are a plus, but not required. Demonstrate ability to tolerate change and learn multiple countywide systems is a plus. The candidate must be proficient in the use of technology including experience with an Electronic Health Record, Word, and Excel. A valid California driver license and insurable driving record of at least 2 years are required. This position travels so use of personal vehicle is a must. The successful applicant will also complete TB and fingerprint clearance.

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Receptionist - Life Learning Center

SCOPE OF RESPONSIBILITY:
The Receptionist is responsible for providing general office and clerical support to a program/department, by receiving visitors and members, determining nature of their visit and notifying appropriate staff. Other responsibilities included answering and transferring telephone calls; representing the Agency to callers, members and visitors in a friendly, professional manner.

ESSENTIAL FUNCTIONS
Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person. Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff; places outgoing phone calls as needed. Records accurate phone messages including name, time of call, nature of business and person called upon. Maintains general reception area and work area in a clean and professional business manner. Performs receptionist duties, which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry and distributing Agency communications. Sorts and distributes incoming mail; prepares outgoing mail including internal office mail and, external mail. Assists in assuring all safety and health standards are followed and responds to safety issues within the facility in a timely manner. Develops and maintains Department of Mental Health forms, trainings and materials. Attends and actively participates in all team and staff meetings.

Qualifications

SCOPE OF RESPONSIBILITY:
The Receptionist is responsible for providing general office and clerical support to a program/department, by receiving visitors and members, determining nature of their visit and notifying appropriate staff. Other responsibilities included answering and transferring telephone calls; representing the Agency to callers, members and visitors in a friendly, professional manner.

ESSENTIAL FUNCTIONS
Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person. Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff; places outgoing phone calls as needed. Records accurate phone messages including name, time of call, nature of business and person called upon. Maintains general reception area and work area in a clean and professional business manner. Performs receptionist duties, which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry and distributing Agency communications. Sorts and distributes incoming mail; prepares outgoing mail including internal office mail and, external mail. Assists in assuring all safety and health standards are followed and responds to safety issues within the facility in a timely manner. Develops and maintains Department of Mental Health forms, trainings and materials. Attends and actively participates in all team and staff meetings.

REQUIRED QUALIFICATIONS

  • 2 years receptionist experience in a customer service environment
  • Minimum 2 years of proven experience in the area of mental health services
  • Knowledge of business English, spelling, punctuation, and general office practices and procedures
  • Demonstrated customer service skills with ability to provide prompt, friendly courteous service to callers, visitors, clients and staff
  • Basic computer skills in Microsoft Office programs (Word, Excel, etc.)
  • Effective verbal communication skills - bi-lingual skills in Spanish/English required
  • Effective work organization skills and ability to work with minimal supervision
  • Basic math skills to calculate routine data.
  • Support the values and mission of Wellnest as related to employment.
  • Know and comply with DMH and Wellnest policies and procedures.
  • Present ideas, information, and viewpoints clearly, both verbally and in writing.
  • Adapt to changing needs by acquiring new skills and knowledge.
  • Mental Health experience required
  • Spanish speaking required
EDUCATION:
  • High School but Associate degree (Preferred)
EXPERIENCE:
  • Medical Receptionist 2 years (Required)
  • Minimum 2 years of Mental Health Services (Required)
KNOWLEDGE, SKILLS AND ABILITIES:
  • Professional, respectful, caring approach toward clients and staff
  • Demonstrates initiative, a positive attitude, honesty, and integrity
  • Team-orientation with office staff;
  • Calm approach to problem-solving and stressful situations
  • Uses excellent written and oral communication skills
  • Manages time and priorities effectively
  • Strong organization, attention to detail, accurate data entry and excellent computer skills
  • Understands HIPAA guidelines and maintains confidentiality

CONDITIONS OF EMPLOYMENT:
Employee must be able to work closely and effectively with Service Providers, Management Team, clients and their families. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California driverís license and clean driving record that meets Wellnest insurance carrierís criteria for liability coverage.

WORKING CONDITIONS: Employees in this position will be required to:

  • Work indoors in a standard office environment
  • Regularly travel to multiple offices and locations within the greater Los Angeles Area.
  • Work outside of normal workdays and office hours to meet project deadlines or to attend events.
  • Come in direct contact with Wellnest staff, clients and the public.
REASONING ABILITY:
  • Ability to effectively present information and respond to questions from clients, employees and the general public
  • Ability to read, analyze and interpret manual and office documents
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions where only limited standardization exists.
  • Maintain high level of concentration and attention to detail for extended periods of time
PHYSICAL DEMANDS:
  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard up to 75% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
  • Lift and/or move up to 40 pounds
  • Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required
This description is only intended to illustrate the duties, responsibilities and requirements for it. It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform.

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TQM Associate

The Total Quality Management Team oversees compliance, data collection, training, quality improvement, and quality management for the Organization. This individual will work under the direct supervision of the QA Lead and the Director of Total Quality Management & Compliance, and in collegial consultation with the Executive Management Team, various program managers and the IS Support Team Manager. Duties will include: Assisting with the implementation, tracking and compliance with the annual QA Plan; coordinating the collection, aggregation, and dissemination of client and program outcome data; coordinating and implementing a training plan for direct provider staff on the electronic health record system used to complete clinical documentation; reviewing and auditing clinical records per contract and Organization standards of clients across the Organization; and developing with the TQM Team appropriate training materials as needed.

Qualifications

Masterís level or greater degree in psychology, social work or related field is strongly preferred. This position requires strong interpersonal skills, ability to multi-task, comfort working with various teams and stakeholders, and solid communication skills. Applicants must demonstrate strong organization and time management skills. This position requires excellent computer skills, including intermediate to expert working knowledge of Adobe Acrobat Pro and Office 2013 (Outlook, Excel, and Word).
Successful applicants should have experience in program evaluation, computerized data tracking, and training. Candidates must be knowledgeable of Department of Mental Health procedures, policies, and documentation standards.
Individual must show initiative to work with minimal supervision. The TQM Associate, as with all members of the team, must demonstrate an understanding of and commitment to furthering the Organizationís mission. A valid CA driver license and insurable driving record are required. Successful applicants will satisfy the fingerprint and TB clearance prior to beginning duties.

Preferred Qualifications
At least 2 years experience providing direct service in a non-profit mental health organization or similar setting is preferred. Other preferred qualifications include: Experience training individuals and a comfort with public speaking; a current, valid registration with the appropriate CA mental health services licensing board (BBS or Psychology); and knowledge of an electronic health record system.

HOURS, RATE & BENEFITS: This is a full-time position, with hourly pay. Rate is based on placement on the Organization's Non-Management Salary plan and actual salary range depends upon experience, licensure status and qualifications. Benefits include a choice of medical, dental, vision, life and disability insurance, a program of sick, vacation and holiday pay, access to the USC Credit Union, and 2 pension/retirement savings plans.

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